Frequently Asked Questions

  • Houston, TX

    10425 Tanner Rd.
    Houston, TX, 77041

  • New Braunfels, TX

    239 Lucinda Dr.
    New Braunfels, TX 78130

  • Irving, TX

    Contact Us

To place an order, select the Order Request link at the top of the page. You will be taken to our ordering information page where you will see detailed instructions directing you how to complete your order from start to finish. Currently, we do not accept online orders but upon completion of our ordering form, a salesperson will contact you by your preferred method of communication usually within 48 hours.
Standard fireplace models range from as low as $599.99-$1,999.99. Custom fireplaces typically require much more planning and design and have starting prices around $999.99 and up depending on customer preferences.

We prefer our potential customers to come visit our showroom however we can mail upon request. Contact Us to Request a Product Sample. You are given the options of our regular travertine cast stone and smooth cast stone. You may order either of these styles in our standard canvas white or faux painted in light, medium or dark finish.

Beyond the surrounding 100 mile radius of the Houston, Dallas, and New Braunfels markets,, we would access on a case by case basis.  We have done muti unit work, hotels, and even individual projects beyond the state of Texas and the prices vary with each project. High-profile jobs for large homes, homebuilders, apartment complexes, hotels, or office buildings may still be possible outside of the 100 mile range. Please contact us at to inquire about high-profile jobs.

We welcome all potential customers to come and check out our spectacular Houston showroom located at 10425 Tanner Rd. Houston, TX, 77041. Our showroom over 40 displays of our most popular fireplace models, cooktop hoods, and additional products.
We pride ourselves on our ability to install our products within 3-5 days of an order being submitted. Our Installation Scheduling Manager will work with you to find the best day and time. Typically, the installation will take anywhere from 2-4 hours depending on the installer and fireplace style.
For basic cleaning, soap and water work best. A magic eraser will remove most scuff marks. To add a shine to our product, you can apply Mop and Glo acrylic/sealer. 

In the event of an accidental chip or crack, repairs can be made with ease.  We are happy to schedule a free repair for products under the one year warranty, and for a nominal fee we stand by all others products for their lifetime.  Simply call our office at (713)-937-1080 and request a service.

Our unique formula of cast stone is poured with remarkable quality and care. We are proud to guarantee that the product will be installed correctly and look beautiful the first time. This is why all fireplace purchases automatically include a one year warranty which allows the customer to request a service free of charge within the warranty period.  Also we are willing to come to the installation site thereafter for the entire life of the product for a nominal fee of approximately $100 per trip to do any repair or touch up.
See our Styles at a Glance page to view our different standard models and their dimensions. Although our standard fireplace styles have set dimensions, we are able to alter them to accommodate any room of any home, including outdoors.
The Fireplace Builder is a unique tool we have developed in order to allow our customers to personally customize and configure their ideal fireplace from the comfort of their own home. First select your preferred fireplace series. Then, you are given additional options such as trims, legs, blocks, and plaques to help you find your favorite combination of our many different selections. When you finish building your ideal fireplace, you may submit it with a sales order to help expedite the sales process. Even if you aren’t ready to purchase, you may save, share, or print your built fireplace design so you won’t forget it. See detailed information and instructions below:

Description by Letter:

A Live Design Preview: Displays selections chosen from the builder menu.
B Builder Menu: Displays options for the various parts of the fireplace.
C Style Selection Menu: Choose your preferred fireplace style.
D Header Selection Menu: Choose from standard or arched headers.
E Trim Selection Menu: Choose from our many trim choices.
F Legs: Choose from our different leg styles.
G Blocks: Choose from our block selections.
H Plaques: Select your preferred plaque.
I Top Menu: Save, share, inquire about your drawing, or return to the homepage.

We use basic terminology when referring to fireplace parts as follows: (from top of fireplace to bottom)

Standard Parts:

  • Mantel Shelf: These parts sit on top of the fireplace header and have space to display home decor.
  • Mantel Base:  The component directly below the self that supports it.
  • Header: This part sits on top of the legs, blocks, and lower header of the firebox.
  • Lower Header: Sits between the box and header. This is where plaques are typically installed.
  • Firebox: The opening where the fire is lit. Usually it’s a black metal box or bricks containing a gas line, logs and/or a metal log holder.
  • Inside Legs: These sit between the legs and firebox and are mainly used to cover the edges of the firebox.
  • Skirt: This piece is beneath the firebox and inside legs and also is used to cover the bottom of the firebox.
  • Pedestal: An optional accessory to add another layer between the hearth and firebox.
  • Hearth: This part is the very bottom piece of the fireplace. Standard hearths are about 3″ tall, but they can be customized to be as tall as 12″ or more to fit in-between the floor to the bottom opening of the firebox.

Accessory Parts:

  • Trims: Trims line the top portion of the header and add decoration and character to the fireplace’s overall feel.
  • Plaques: Plaques are fixed to a part of the fireplace (typically the lower header) and add a unique feature to the fireplace.
  • Legs: Legs are positioned on both sides of the firebox and enhance the look of the outer edges of the fireplace.
  • Blocks: Blocks are shaped to stand in-between the top of the legs of the fireplace and the fireplace header.

See the diagram below for more details:

The amount of wall space required depends on the style of fireplace ordered. Most fireplace styles we produce are between 60″ and 84″ wide and between 60″ and 72″ tall. It is very important to make certain that the measurements gathered from your home are measured correctly and accurately. See our Measurement Information page and our tips page for more information. You may also request that a salesperson comes to your house to take your measurements if you are a local customer.
We have developed our own unique formula of ingredients which make up our cast travertine and smooth products. The main ingredients of this formula include Portland cement and crushed marble. Our formula is then poured into our custom-made molds to be shaped and dried. Then, we take them out of the molds and store them in our warehouse.  Our stone is painted at the jobsite to ensure a quality texture and look. Our formula completely weatherproof and will withstand all the elements. All of our products contain steel rebar to maintain structural integrity. Also all travertine products are created from molds designed from authentic travertine slabs to duplicate the precise look of beautiful travertine marble.